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19th January 2018 

How to contact Harley Street Counselling & Training

1: Email contact form.
The contact form will go directly to a counsellor and not to a reception. It is quick and easy to complete. We place you in charge of what you would like to include in your initial message to us. Please use our email contact form below.

Your details

Please select one of the options below:

Do you have Private Medical Insurance?

Your message


Contact a therapist by phone or text message

Contact Tim Potter: 07899 054668

Contact Louise Harris: 07498 895026

3: Contact us by post.
Contact us by referral letter at the relevant postal address.

Harley Street Counselling and Training
86 Harley Street
The 4th Floor

Harley Street Counselling and Training
SPA House
18 Upper Grosvenor Road
Tunbridge Wells

Harley Street Counselling and Training
Longcroft House
2 - 8 Victoria Avenue

Rochester High Street - please send your referral letter for counselling in Rochester to any of the addresses above.


1. How does it work?
2. What happens in the first session?
3. How long is a session?
4. How many will I need?
5. Fees for self-paying clients
6. Fees - private health insurance
7. Confidentiality

How does it work?

Once a therapy session has been agreed, we will send you an agreement by email for you to sign and return prior to the initial session. The agreement outlines practicalities such as confidentiality, fees, when and how to make a payment.

What happens in the first therapy session?

Information gathering is an important part of the initial counselling session. In order to work effectively, an assessment is carried out with you. This explores what brings you to counselling, relevant history, symptoms and the focus of therapy.

The therapeutic relationship between the counsellor and the client determines how effective therapy becomes (as research suggests). The first session explores the nature of the work and how this work might be achieved together.

How long is a therapy session?

Counsellors and Psychotherapists work to 50 minute sessions. In some forms of therapy such as the DNMS, it might be necessary to have longer sessions in order to safely set up and perform an intervention.

How many counselling sessions will I need?

We agree when a review of the work takes place (usually after 4 sessions of counselling) which is an honest discussion about how the therapy is going, subsequently we make an agreement for time-limited therapy, open-ended counselling or long term psychotherapy.

Fees for self-paying clients

All counselling related sessions are chargeable and we accept payments by cash or cheque payable on the day. We also accept payments by balance transfer payable prior to the counselling session taking place. Please note that we do not have credit/debit card facilities.

If you need to cancel any session please let us know at least 48 hours prior to your appointment so that spaces can be allocated to other clients. There is a cancellation charge for the session (in full) for missed sessions.

Fees - private health insurance

We accept clients who self-fund or clients who fund through private health insurance policies such as Cigna, Bupa, Aviva, Simply Health, Pruhealth, WPA, Allianz, AXA PPP, Medisure (and other insurers).

Clients with Bupa cover will normally require a GP referral letter in order for cover to be granted. Each counsellor will indicate if they are registered to provide psychotherapy through insurance companies.

Please note that there is a different fee structure for sessions funded by insurers. This is due to the arrangement between the insurance provider and practitioner (which differs with each insurer) and covers additional administration.

Recognition as a psychotherapist with: AXA PPP, Bupa, Aviva, Simply Health, Pru-Health, WPA, Allianz, Medisure

AXA PPP - 85 per session in all locations.
Bupa - 60 per session in all locations.
All other insurers: 100 per session in all locations.

The fee is paid by the client at the time of the session. The client then claims back from the insurers using the receipt issued by the counsellor. This system excludes AXA PPP & Bupa because the counsellor will claim from the insurance company directly.

Confidentiality and counselling

Therapy sessions are confidential, however their are limits to confidentiality which is important for potential clients to be aware of in advance.

1. If someone were to give the therapist information that led them to believe that someone was at serious risk of harm (to self or others).

2. When the giving of information is required in law.

3. In consultation with a professional supervisor with whom a therapist regularly meets to discuss the quality and standard of their clinical work with clients.

We do our best to provide a safe, confidential and non-judgemental space which is an important factor in fostering acceptance and change in the areas of your life where you feel it is important. We are available at our practice rooms in Harley Street, Liverpool Street, Tunbridge Wells and Rochester and we are happy to discuss any questions that might arise for you when deciding to proceed your enquiry further.

Harley Street Counselling & Training • Approaches

What counselling approach works best for issues such as anxiety, depression, or bereavement? This might be a tempting question, however, it might be worthwhile to look at various counselling approaches and see what feels like a relatable fit, rather than choosing an approach for a label or condition.

At Harley Street Counselling and Training, we believe that in the right circumstances, all approaches to counselling that we offer ‘work’. We do not agree with manualised therapy that suggests one size fits all. This is because the uniqueness of human beings is more likely suspended at the expense of working collaboratively with the client.

The foremost influential factor that determines the success of counselling is the relationship between the counsellor and the client.

Counselling and Psychotherapy

Counselling can be helpful for a range of issues, including loss, bereavement, adjustment, worry, anxiety, family and relationship issues, confidence, self-esteem, stress, OCD, phobias, eating disorders and more.

Longer-term work could be in areas related to anxiety, depression, grief and loss, self-worth, addiction, anger, jealousy, recurring dreams, nightmares and other common obstacles to well-being.

It can be a daunting task searching for a therapist with so many approaches to counselling, some of which, are broken down:

Person centred
Transactional Analysis
Integrative and eclectic

What locations do we offer counselling?
Tunbridge Wells, Rochester, Liverpool Street & Harley Street.

Person-centred therapy

A Humanistic approach to counselling. Carl Rogers believed in offering a non-directive, user-led approach to counselling. He believed that clients have the ability to grow if offered the three main core conditions which are Empathy, Congruence (genuineness) and Unconditional Positive Regard. Person centred counselling remains popular and an effective form of therapy working with issues such as bereavement. Counselling can be short or long-term.

Gestalt psychotherapy

A Humanistic approach to counselling and psychotherapy that works to the ideas of Fritz Perls. Emphasis is placed on the clients experience in the present moment, the here and now. Insights can be gained through the awareness of emotions, physical sensations, and behaviour, as experienced in the here and now. The purpose of Gestalt therapy is to work towards the resolution of unresolved issues.

Transactional Analysis (T.A)

Devised by Eric Berne who believed that people have distinct ways of thinking, feeling and behaving. These are called Ego-states which we act out in the here and now: PARENT (our own re-enactment of parents’ behaviours or significant adults in our life when growing up). ADULT (our response to the here and now). CHILD (thoughts, feelings and behaviours once performed in childhood re-enacted in the present day).

Psychodynamic psychotherapy

It is believed that the unconscious mind has great influence in determining how we think, feel and behave. Change is a process of ‘working through’ issues often making past to present links. Psychotherapy is usually long term.

Psychosynthesis counselling

Developed by Roberto Assagioli, counselling supports the growth of an individual (to synthesise) to integrate all aspects of themselves which encourages greater self-connection whilst seeking to uncover internal conflicts that might inhibit this process. There are various creative techniques that are incorporated into this approach to counselling.

Integrative & eclectic counselling

The counsellor will work from one core approach whilst being able to integrate ideas and techniques fluidly from other counselling approaches. For example, Cognitive Behavioural Therapy (CBT) techniques might be integrated into a humanistic way of working. The therapy is usually integrated into the counsellor's original way of working i.e. the approach the counsellor was first trained.

An eclectic counsellor is able to combine more than one theoretical approach to counselling in a coherent way. Eclecticism certainly is not an exercise in chucking things against the wall to see what sticks (at least it shouldn’t be). It is an approach which does not hold theory rigidly to a single paradigm but will draw meaningfully from a range of sources from an informed skill set.

Cognitive Behavioural Therapy (CBT therapy).

Cognitive Behavioural Therapy is the favoured approach to therapy in the NHS and has been for some time. CBT is generally considered a short-term option to therapy from 4 to 18 sessions. In our experience, CBT tends to work well with a specific problem without complex or interrelated issues. CBT can work well as part of an integrated approach to counselling or psychotherapy. CBT is often helpful for anxiety, panic, OCD, somatization, and depression.

CBT helps you to challenge the way you think, feel, and behave and teaches ways of coping with specific situations. Techniques are offered in mind of how we think (cognitive) and how we act or demonstrate (behavioural).

We may think in ways that are unhelpful to us; for example, catastrophising or over thinking where we overestimate the problem whilst underestimating our capacity to manage the problem. This has a high probability of influencing our behaviour. For example, we might avoid the situation.

Avoidance is a safety behaviour which keeps us from resolving the problem. Behavioural change can occur when coping strategies are engaged. The behavioural aspects of CBT are frequently the most effective in helping clients to help themselves, whereas the focus on the cognitive aspects of CBT, can be more appealing to a therapist, but they may find themselves entrenched in ‘thinking’ and can get stuck with the client. Effective behavioural change likely influences how we think and feel towards a situation.
Mindfulness-based CBT encourages clients to pay attention to the here and now through techniques heavily influenced by meditation, yoga and other approaches to therapy such as Psychosynthesis, Gestalt and Logotherapy. Mindfulness-based CBT has seen a rise in popularity in recent years. This way of working appears to be popular with counsellors who integrate techniques.

Harley Street Counselling and Training offer integrated CBT in the following local areas:
CBT in Harley Street
CBT in Tunbridge Wells
CBT in Rochester
CBT in Liverpool Street

Contact us. Logotherapy in London and Tunbridge Wells Image


What is your meaning in life? Logotherapy defines that meaning is the force in life. Logos is Greek for meaning. This approach is effective with anxiety, addiction, depression, identity, stress and rust out.

The therapy consists of working towards responsibility, the minimisation (and eventual ending) of symptoms, and working out who you are.

Dr. Viktor Frankl believed that we all harbour the will to find meaning. When we are affected by meaninglessness it creates an 'existential vacuum'. Feeling despondent, bored, alone (invisible), lethargic and unmotivated. When we feel this way, basic tasks seem hard.

Dr Frankl formed the basis of his ideas as a result of his experiences as a Holocaust survivor as an inmate at Auschwitz throughout the second world war. He documented his experiences explicitly in a book entitled 'Man's search for meaning'.

Through his brutal experience, Dr Viktor Frankl became passionate about the notion that we can find meaning from unavoidable suffering, which formed the basis for Logotherapy. Central to this concept is the idea that happiness is a by-product of meaning.

Logotherapy is a collaborative approach to therapy with specific techniques. Logotherapy is easily integrated into most approaches to therapy.

Find a qualified Logotherapist at the following locations.
Logotherapy Tunbridge Wells
Logotherapy Harley Street
Logotherapy Rochester


Devised by Shirley Jean Schmidt: The DNMS (Developmental Needs Meets Strategy) is a form of self-reparenting therapy that is a client centred ego state therapy. The DNMS has a series of protocols to work through in sessions. It is an approach that can work with a wide range of issues. The approach is informed by EMDR, attachment theory, self-reparenting therapy, mirror neurons and developmental psychology.

Where do we offer DNMS therapy?
Harley Street & Tunbridge Wells.

A brief summary of clinical psychology, counselling psychology, psychotherapy and counselling

Psychiatry is distinct from other helping professions. Psychiatrists refer to a client as a patient and will have formal medical training. Information will be gathered in order to fully assess and come to a formal diagnosis. The psychiatrist is able to prescribe medication and might refer the patient to a practitioner such as a counsellor, psychotherapist or cognitive behavioural therapist for further treatment.

A Clinical psychologist deals with the diagnosis and treatment of complex mental health, personality and behavioural disorders whereas counselling psychologists tend to deal with the same issues as a counsellor or psychotherapist. Counselling psychologists tend to work in a medical setting and have one agreed training standard and route of study in the UK whereas counsellors or psychotherapists have several routes depending on the therapeutic approach and the level of training.

Counsellors are often trained in a core model such as person-centred, gestalt or psychodynamic and may further their development by integrating other ways of working such as CBT.

Psychotherapy and counselling are terms that are often interchangeable and draw from the same theoretical, relational and practical knowledge base. There is no agreed distinction between the terms counsellor and psychotherapist, however, some may raise the point that counselling is seen as short-term and psychotherapy favours long-term work.

Why choose Harley Street Counselling and Training?