Harley Street Counselling and Training receive factual data about your initial enquiry via the online contact form. This would usually include information that you have volunteered to us, such as telephone, mobile phone number, email address and details of your enquiry.
Therefore, it is not essential for Harley Street Counselling and Training to continue to hold this information beyond therapist allocation as we do not keep mailing lists for marketing purposes. This data is immediately destroyed as the information has no further function.
In the event that email contact does not result in you seeing one of our therapists then we will delete the information immediately or if no further contact is made between us.
What you might expect from your allocated therapist
Your therapist will hold the factual information passed to them i.e telephone number, email address. You have the right to erasure – this is not an absolute right to be forgotten, but you can ask for factual data to be erased where the personal data is no longer necessary for the purpose of which they were originally collected or if consent is withdrawn.
Your therapist will keep client notes in line with their regulatory body and will inform you of what notes are kept and how they choose to store the notes. Data storage will be in line with what is required of them by their insurers. This will differ depending on their insurance arrangements, however, they have a duty to inform you of this individually. They will retain your notes for as long as is necessary.
The right to erasure can be requested regarding the notes, however, the therapist can refuse to comply with this request if they need to comply with any legal obligation or for archiving purposes. Clients can request and reuse their personal data for their own purposes across different services.
Clients can request to see the information being held on them, whether these are electronic or manually stored records. The request should be made in writing to the therapist concerned. The data should be given to you within one month of the request and likely be in the presence of the therapist. The nuance of any request can be discussed with the therapist.
Data will be securely disposed of at the point the therapist is no longer required to hold this information.
Confidentiality: Therapy sessions are confidential, however, there are limits to confidentiality which is important for potential clients to be aware of in advance.
a) If someone were to give the therapist information that led them to believe that someone was at serious risk of harm (to self or others).
b) When the giving of information is required in law.
c) In consultation with a professional supervisor with whom a therapist regularly meets to discuss the quality and standard of their clinical work with clients.
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